Privacy Policy

1. Introduction

Multic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and Multic Studio (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, and password when you create an account
• Profile Information: Display name, avatar, and bio if you choose to provide them
• Payment Information: Billing details processed securely through our payment providers (Stripe/Polar)
• User Content: Comics, stories, images, and other content you create or upload
• Communications: Messages you send to us or other users

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Location Data: General location based on IP address
• Cookies and Tracking: See Section 5 for details on cookies

2.3 Information from Third Parties

• Social Login: If you sign in with Google, Discord, or other providers, we receive basic profile information
• Analytics Providers: Aggregated usage data from our analytics partners

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience
• Train and improve our AI models (with anonymized data)

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing)
• AI Providers: Prompts and inputs may be processed by third-party AI services to generate content
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use the following technologies to collect and store information:

5.1 Essential Cookies

Required for the Service to function, including authentication and security.

5.2 Analytics Cookies

We use the following analytics services:

• PostHog: Product analytics to understand how users interact with our Service
• Google Analytics: Website traffic and usage patterns
• Vercel Analytics: Performance monitoring

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

• Account Data: Deleted within 30 days of account closure
• User Content: Deleted upon request, except for public content that may have been shared
• Usage Logs: Retained for up to 12 months for analytics
• Legal Records: Retained as required by applicable law

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@multic.com.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Our key third-party service providers include:

• Authentication: Better Auth (Google, Discord OAuth)
• Payments: Stripe, Polar
• AI Services: OpenAI, Anthropic, Replicate, FAL
• Hosting: Vercel, Neon (database)
• Error Tracking: Sentry

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@multic.com